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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lexi Day

Lexi Day

March 11, 2026

5  out of  5
rating by Lexi Day
"Jeff’s team is fabulous. Excellent customer service, highly recommend!"
We responded:
"Thank you so much for your kind words and recommendation, Lexi! 🌟 We're beyond delighted that you had a fabulous experience with our team. It means the world to us knowing our customer service made a positive impact. We're here whenever you need us, so feel free to get in touch anytime!"
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James Schiller

March 9, 2026

1  out of  5
rating by James Schiller
"Overpriced and under serviced. Everything is directed through their main center. Expect to do most of the work on anything you need yourself. Also they removed discounts i had and raised prices and only corrected it after I brought it up. Low integrity. Watch your bills - they will do anything they can to increase costs. And if something does happen when you need help, they won't be there."
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emily reynolds

March 7, 2026

5  out of  5
rating by emily reynolds
"Josh was the best at helping me set up car insurance, renters insurance, and life insurance! I have never felt better about my protection!"
We responded:
"We're really grateful for your wonderful review, Emily! 😊 It's amazing to know that Josh provided such great support with your insurance needs. Your peace of mind is our priority, and we're thrilled to know you're feeling well-protected. If there's anything else we can assist with, don't hesitate to reach out!"
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Karli Hencke

March 5, 2026

5  out of  5
rating by Karli Hencke
"Josh was able to help my boyfriend get a policy that protects him if he gets sick or injured and he was super good to work with."
We responded:
"Thank you so much for sharing your experience, Karli! We're glad Josh could assist your boyfriend in finding the right policy to keep him covered. It's wonderful when things work out just right. Always feel welcome to get in touch whenever there's anything else we can do for you. 😊"
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Benjamin Vanderhoeven

March 4, 2026

5  out of  5
rating by Benjamin Vanderhoeven
"Josh helped me get a policy to help pay my bills if I got hurt or sick! He is awesome!"
We responded:
"We're so happy to hear about your positive experience and the helpful service from Josh! 😊 Knowing that we could assist in getting you set up with a beneficial policy is fantastic. We're always here to support you, so please feel free to reach out with any other needs. Take care, and many thanks for your trust in us!"
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Valerie James

March 4, 2026

5  out of  5
rating by Valerie James
"I transferred to State Farm in Lacey due to Sales representative Tiffany Neeker …. always pleasant and positive . She offered great suggestions and services to fill all my insurance needs . The office at Jeff’s is pretty cheerful environment as everyone acknowledges you . Great Experience"
We responded:
"We truly appreciate your glowing feedback about your experience at our office! It's wonderful to know Tiffany's cheerful and positive assistance made such a difference. Creating a welcoming environment for you is what we strive for every day. If there's anything more we can do for you, just let us know!"
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Kosami Chan

March 3, 2026

5  out of  5
rating by Kosami Chan
"Tiffany was super helpful and made getting life insurance really easy. She really makes your problem her own problem. Every time you talk to her she shows her knowledge and experience. She explained everything in simple terms and made sure I understood what I was getting. I would definitely recommend her as an insurance salesperson."
We responded:
"Thanks a bunch for your kind words, Kosami! 😊 We're so happy to hear Tiffany could assist you in finding the perfect life insurance. It's great to know you felt comfortable and informed throughout the process. Always here if you need more help!"
Profile photo of Nash Storniola

Nash Storniola

January 9, 2026

5  out of  5
rating by Nash Storniola
"State Farm has been great to work with, friendly, professional, and always quick to help when I have questions. The process was easy and I feel confident knowing I’m well covered. Highly recommend!"
We responded:
"Thank you so much for your wonderful feedback, Nash! We're delighted that our team has made you feel confident and well-supported. Remember, we're just a call away if you ever need anything else. Your trust means the world to us!"
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Seth Krueger

January 7, 2026

5  out of  5
rating by Seth Krueger
"HOLY COW THESE GUYS ARE THE BEST, super helpful and super nice"
We responded:
"Wow, your enthusiasm made our day! We're really glad our team could provide the assistance you were looking for. If you have any other questions or need further help, don't hesitate to get in touch. We're here to make sure you have a seamless experience!"
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Paul Loftis

December 31, 2025

5  out of  5
rating by Paul Loftis
"Tiffany helped me with car insurance for a new (to me) used car when I could not get a quote from my existing insurance company. Her service was exceptional. Thanks Tiffany!"
We responded:
"Hi Paul Loftis, I'm overjoyed to hear Tiffany gave you the support you needed with your car insurance. Your satisfaction is what we strive for every day. If there's anything else we can assist you with, feel free to reach out. 🚗"
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April B

December 23, 2025

5  out of  5
rating by April B
"Great office, friendly people, always helpful."
We responded:
"Hi April B, we're so happy to know that our team's friendliness and helpfulness made a memorable impression on you! We truly value your trust in us and are here to support you in any way we can. Remember, our door is always open! 😊"
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Mingee Arkle

December 18, 2025

5  out of  5
rating by Mingee Arkle
"Jeff Ward's team is great. Especially Rebekah is so helpful. When we have questions about policies or options, she always gives us information in detail. We bundled all of our insurances with them! We highly recommend them!"
We responded:
"Hello Mingee, we're genuinely delighted to hear that you've had such a positive experience with our team! Rebekah will be over the moon with your kind words. 😊 We're grateful for your trust in us for all your insurance needs. Anytime you require assistance, we're here to help!"
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Doreen Paulson

December 18, 2025

5  out of  5
rating by Doreen Paulson
"Great Coverage for a Great Price!"
We responded:
"Hi Doreen, we're thrilled that you're enjoying great coverage at a great price! 😊 It's wonderful to know that our services are meeting your needs. If there's anything else we can do for you, just let us know!"
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Andy Frickel

December 10, 2025

5  out of  5
rating by Andy Frickel
"Jeff is a great agency owner and is a staple in the community. You will really love working with him."
We responded:
"Hi there, Andy! It's truly a pleasure to hear your wonderful feedback about Jeff. Knowing that you enjoy collaborating with him motivates us to keep up the great work. We're grateful to be part of such a fantastic community!"
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Ruston Bown

December 10, 2025

5  out of  5
rating by Ruston Bown
"Jeff is a pleasure to work with. Super responsive and helpful!"
We responded:
"Hello Ruston, thank you so much for your fantastic feedback! 😊 I'm delighted to know that Jeff has been so responsive and helpful during your interactions. Your satisfaction means the world to us and we're here whenever you need assistance!"
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Christian Niccum

December 10, 2025

5  out of  5
rating by Christian Niccum
"Jeff is awesome! Not just a great neighbor but a great friend. Thank you for all the help."
We responded:
"We're delighted to read about your positive experience with Jeff! Your kind words truly make a difference and brighten our day. We're thrilled to have been able to assist you, and we'll always be here to support your insurance needs. Thank you for being a valued part of our community!"
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Amy Ward

December 10, 2025

5  out of  5
rating by Amy Ward
"Jeff Ward, and his State Farm office, has been a great insurance agent for me and my family. He goes above and beyond to provide us with insights into our different insurance needs. He’s personable and easy to work with. And he cares a great deal about his work and what he can provide for his customers."
We responded:
"Hi there, Amy! Thanks a ton for sharing your wonderful feedback with us! 😊 We're delighted to know our efforts to support you and your family have made such a positive impact. It's always our pleasure to ensure your insurance needs are met with care and dedication. We're excited to continue being here for you!"
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Mike DeMaio

December 10, 2025

5  out of  5
rating by Mike DeMaio
"JEFF and his team are Amazing. They saved my family money for better coverage and have helped so many others I have referred over. People who care ❤️"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our team. Our goal is to always provide excellent service and help our customers find the best coverage for their needs. We truly appreciate your referrals and support. Please don't hesitate to reach out if you need any further assistance."
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dyermm

December 10, 2025

5  out of  5
rating by dyermm
"Jeff made switching insurance companies so simple to do. He was quick to respond to emails, answered all my questions, and provided me with prompt service each and every time it was necessary. I am so happy we made the switch to State Farm to bundle our home and auto insurance and feel extremely lucky to have found an agent as caring as Jeff! The rates are amazing and the service is exceptional!"
We responded:
"Hello dyermm, Wow! Thank you for your fantastic feedback. It warms our hearts to know that Jeff was able to make your experience seamless and rewarding. We're delighted to have you in the State Farm family and look forward to serving you with the same care and dedication in the future!"
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Ryan Davis

December 10, 2025

5  out of  5
rating by Ryan Davis
"I’ve been using Jeff Ward StateFarm for 3 years since moving to the area. Rebekah in the office is phenomen how when you call places and you ask a question and no one knows the answer?? That is NOT the case here! They always have the answer. Best insurance agency I’ve ever used in my adult life."
We responded:
"Hi Ryan, we're overjoyed to hear about your positive experience over the past 3 years with us! It's wonderful to know Rebekah and the team have provided the answers and service you deserve. Your kind words fuel our passion to offer exceptional care every time. We look forward to continuing to serve you well!"
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Austin J

December 10, 2025

5  out of  5
rating by Austin J
"Jeff and his staff have been excellent. We switched auto and life a few years back and could not be happier. They made picking up an RV policy super easy as well. Highly recommend."
We responded:
"Hello Austin J, we’re so grateful for your positive review! It's fantastic to know that switching your auto, life, and RV insurance with us has been such a satisfying experience. Your recommendation means a lot to us, and we're here to assist with any needs you might have. Looking forward to serving you for many more years to come!"
Profile photo of Katerina Pavlovcic

Katerina Pavlovcic

December 10, 2025

5  out of  5
rating by Katerina Pavlovcic
"We were switching insurance providers for our properties and for our vehicles, and Jeff and his team did an amazing job leading us through the process and explain everything we need to know by providing great expertise so we make informed decisions. They are very responsive and reliable when you need them. I highly recommend Jeff and his team for all your insurance needs."
We responded:
"Hello Katerina, we're immensely thankful for your kind words and fantastic review! 😊 It's truly rewarding to know you had a seamless experience with us. We're always here to help you with your insurance needs. We're grateful for your recommendation and look forward to serving you in the future!"
Profile photo of Matt Holmes

Matt Holmes

December 10, 2025

5  out of  5
rating by Matt Holmes
"Jeff Ward & his team are superior professionals. They can truly help you in a variety of ways. Exquisite service, able to cover something most don't, fantastic coverage, routine check-ins and follow up so you're never left hanging as well as super competitive on price. If you have any question or are ever in doubt over what you're getting for what you pay, I highly recommend reaching out to Jeff Ward State Farm Agency. - Matt"
We responded:
"Hello Matt Holmes, we're delighted to hear about your satisfaction with our service! It brings us joy that you appreciate our team's dedication to comprehensive coverage and affordable prices. Thank you for recommending us so enthusiastically! If you need any assistance, please don't hesitate to let us know – we're always here for you."
Profile photo of Jeffrey VanderHoeven

Jeffrey VanderHoeven

December 10, 2025

5  out of  5
rating by Jeffrey VanderHoeven
"Smart team, great service. Everyone at this State Farm office knows their stuff and always goes the extra mile to help. They make everything easy to understand and quick to resolve. Service is top notch. Highly recommend this office."
We responded:
"Thank you so much for your wonderful review! We're overjoyed to know that our team's efforts to provide clear guidance and exceptional service are making a positive impact. Hearing your recommendation truly means a lot to us. We're here to help whenever you need us!"
Profile photo of Lance Puffer

Lance Puffer

December 10, 2025

5  out of  5
rating by Lance Puffer
"We have had an amazing experience with Jeff and his office. They are responsive and polite when we discuss things on the phone each time. Jeff is also pretty good at fantasy football unlike me as of late. 😉"
We responded:
"Thank you, Lance, for sharing your delightful experience! 😊 We’re so glad you felt the warmth and care from Jeff and the team. And hey, Jeff will be thrilled to know about his fantasy football reputation! Always here for your insurance needs!"