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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Amber DeDerick

May 25, 2023

5  out of  5 rating by Amber DeDerick
"Stephanie made it easy to purchase my policy. I am confident it will meet my needs and that the staff will continue to take care of me."

Jonathan Kelly

May 10, 2023

5  out of  5 rating by Jonathan Kelly
"Very knowledgeable helpful and nice"


April 5, 2023

5  out of  5 rating by M M
"Great service from Stephanie and Jeff!"

Hayden Harmon

March 29, 2023

5  out of  5 rating by Hayden Harmon
"Stephanie was an amazing help getting me all my insurance in a timely manner. She went above and beyond to help me and overall it was a great experience."

B.B.J Show

March 29, 2023

5  out of  5 rating by B.B.J Show
"I just signed auto insurance with Stephanie who is working with Jeff at State Farm insurance agency. Stephanie helped me to give pre-quot so fast, quick and simple. She really is professional agent and great customer service agent. She asked me info, then gotten job done in 10mins. WOW! And also she found a best price and auto policy for me, so that is the reason why I signed auto insurance with State Farm insurance through Stephanie. Also she knows humor which is greatest strength of taking care of people. When we talk about a lot of something about auto insurance, it might be boring and annoying, but Stephanie made me feel comfortable and relaxed with her humor. If you are looking for auto insurance or any other insurance, at least you should call and talk with Stephanie. She will find out most best of all for you."

Matthew Fernandez

March 14, 2023

5  out of  5 rating by Matthew Fernandez
"Stephanie Zuck has been such a pleasure to work with. Made my transition to State Farm Insurance seamless and effortless."

Susan Ecker

March 13, 2023

5  out of  5 rating by Susan Ecker
"I switched all of my policies over to State Farm and saved a lot of money! Stephanie is an awesome agent. I would highly recommend her or anyone else in the Bonney Lake office. So happy I switched to State Farm.."

Susan A.

March 8, 2023

5  out of  5 rating by Susan A.
"JEFF WARD, State Farm Ins. Agent, Adriana and his whole staff are the best of the best!!! You may ask what makes me so qualified to make such a strong comment?? After a career in claims for 37 1/2 years with State Farm Ins. I have inter reacted with many people over the years. He was our agent when we first moved to the PNW for many years. In 2017 we moved to Northern Idaho. I recently tried to get information from my current State Farm agent regarding our auto policy and basically said that this is just the way it is. Not even offering to pick up the phone to make a call to Underwriting!? This didn’t sound like the customer service we have always received from Jeff Wards office. They would have made the call that same day and getting back as reasonably possible. I made a call to to their office to ask my question. Adriana contacted Jeff (he was out of the office on an appt.) and she returned my call before she left the office. They do go the extra mile with customer service, they treat their current and former insureds like family AND their work ethic is truly “THE BEST OF THE BEST. We highly recommend Jeff and his office for all of your insurance needs! S. Ashcraft"

Christoper Jutt

February 23, 2023

5  out of  5 rating by Christoper Jutt
"Recently I had my Mercedes hit by an uninsured driver. Total loss. A situation that is always stressful was made a lot easier dealing with Adriana and Rebekah at State Farm. They made the process a lot easier then I ever anticipated it would be. Thank you !! Chris and Kara Jutt"

Curtis Benjamin

February 11, 2023

5  out of  5 rating by Curtis Benjamin
"Great customer service from Jeff Ward's State Farm agency! Rebekah is always so great to work with and responds quickly to my emails and requests. She also looks for opportunities for savings on our policies, which is not common at many insurance agencies. Recommend!"

Jae Ahn

February 10, 2023

5  out of  5 rating by Jae Ahn
"First time homeowner here! Some quick and easy advice: Work with Stephanie on getting your homeowner’s insurance locked in. She was not only able to lock in a great quote for us, but also got us discounts via bundling our auto. Each step of the way, she was kind, informative, cordial, and incredibly detail-oriented. I asked a million questions and she had answers for them all. It’s a no brainer - give her a call for your insurance needs!"

Dustin HB

February 7, 2023

5  out of  5 rating by Dustin HB
"Rebekah Flanders and the entire Jeff Ward office provides top notch service for insurance. Ive been using State Farm for 24 years, and the Jeff Ward office for the last 4 yrs since moving to the PS area. SF has very competitive prices (I compare all the time) and dealing with claims over the years has been painless. The Jeff Ward office makes it very easy when making changes to policies, as they already have my info ready to go when I call. They are constantly finding ways for me to save money on my policies, while maximizing my coverage! Highly recommend SF and the Jeff Ward office in Bonney Lake! Dustin"

Janet Huskey

February 2, 2023

5  out of  5 rating by Janet Huskey
"Our account had been miss managed by a different associate. Angela in Jeff Wards office was extremely helpful, the account is now current and we look forward to a long association."


January 18, 2023

5  out of  5 rating by LiveLongwForce
"Saw Rebecca who did the changes we needed in a clean, modern office. When arriving we were directed to the complementary beverage nook. Then didn't have to wait to see the agent. She was informative and MUCH better than conducting business over the phone. I recommend having your insurance agent be local!"

jessica harmon

November 28, 2022

1  out of  5 rating by jessica harmon
"I have beem waiting 3 weeks for a call back, left numerous messages with receptionist. Transferring my account. Extremely dissatisfied Jeff Ward's service"

Mama Mama

November 11, 2022

1  out of  5 rating by Mama Mama
"Jeff Wars doesn't repsond or return urgent calls."

Nekole Ward

August 8, 2022

5  out of  5 rating by Nekole Ward
"Jeff and Rebecca are the best! I was rear ended by a woman making a left turn while reaching for her cellphone. I didn’t know what to do next but we were outside of Jeff’s office so I went in and asked for some help. He jumped in, taking pictures etc. Jeff was not even my agent! Needless to say he is now!!! Along with my daughter’s and her family as well as my niece. Very friendly, down to earth, knowledgeable and reliable. Thank you Jeff Ward and Team"

Lisa Wood

June 20, 2022

5  out of  5 rating by Lisa Wood
"I can't say enough good things about Rebekah at this office. I submitted a request for quote thinking it would be a mediocre outcome, but I save hundreds of dollars a month and she was so responsive and continued to make suggestions to get me the lowest possible rate, she accommodated a crazy schedule and just has been beyond helpful answering all my questions and getting me what I needed to get a policy in place. 100% recommend them and especially her for any insurance needs."

robert wickstrom

December 26, 2021

5  out of  5 rating by robert wickstrom
"Great customer service and great value with great coverage couldn’t be happier…."

Kent Cashman

November 11, 2021

5  out of  5 rating by Kent Cashman
"Great team and office!"

Sandra Gaston

October 13, 2021

5  out of  5 rating by Sandra Gaston
"Rebekah at Jeff Ward State Farm has been awesome since day 1! I've been with them for about 3-4 years, when I was looking for new insurance for my car after my previous insurance company kept jacking up my rates every 6 months. She is always working to make sure I am getting the best deal for my car and renters insurance, and has really helped me with some great discounts now that my son has his license and car! Being a single mom, I have to budget carefully, but thanks to Rebekah, I dont have to worry about my insurance rates, or my coverage. Thank you for always being amazing!"

Scorpio Tears

June 16, 2021

5  out of  5 rating by Scorpio Tears
"Jeff is really knowledgeable. Everyone there is knowledgeable."

Dave Olson

April 7, 2021

5  out of  5 rating by Dave Olson
"Had a very good experience working with one of their agents, Dan Pedack. He was a very clear communicator that answered my questions and walked me through the process of switching over my home and auto policies. Even with adding earthquake coverage to my new State Farm home policy, my premium still came in lower than my former plan, which didn't include earthquake coverage because they didn't even offer it. My new auto policy was also much lower as well than my former plan. Also, it's nice to have a direct person to deal with instead of a random person at a call center."

Preston Chinn

March 25, 2021

5  out of  5 rating by Preston Chinn
"Rebekah provides excellent service and always answers my questions thoroughly. This is a friendly business and I have always received quick responses via email or phone if I ever have any questions or concerns."

Jeff Hallenbeck

March 25, 2021

5  out of  5 rating by Jeff Hallenbeck
"This is a great agency. Rebekah has been so helpful over the years. They are always quick to respond for any questions. I would highly recommend!"